:root{font-family:Inter,ui-sans-serif,system-ui,-apple-system,BlinkMacSystemFont,"Segoe UI",sans-serif;color:#233731;background:#f5f4ef;font-size:15px;line-height:1.55;--green:#175e4d;--muted:#64726b;--line:#dce2d9;--paper:#fff;--sand:#eee8da}
*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}button,a,input,textarea,select{outline-offset:4px}button{cursor:pointer;border:1px solid transparent;border-radius:7px;background:var(--green);color:white;padding:10px 16px;font-weight:600}button:hover{filter:brightness(.93)}button:disabled{opacity:.48;cursor:default}.secondary{background:#fff;color:var(--green);border-color:#c8d5cd}.quiet{background:transparent;color:var(--green);padding:6px 10px}.danger{background:#fff;color:#9a3730;border-color:#dfbab5}a{color:var(--green)}h1,h2,h3,p{margin:0 0 14px}h1{font-size:32px;letter-spacing:-1.2px;line-height:1.2}h2{font-size:23px;letter-spacing:-.6px}h3{font-size:16px}small,.muted{color:var(--muted)}small{font-size:13px}label{display:block;font-size:13px;font-weight:600;margin-bottom:14px}input,textarea,select{display:block;width:100%;border:1px solid #c8d3ca;border-radius:6px;padding:10px;background:white;color:#233731;margin-top:5px}textarea{resize:vertical;min-height:85px}input[type=checkbox]{width:auto;display:inline;vertical-align:middle;margin-right:8px}.check{font-weight:400}.topbar{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px;padding:20px 34px;border-bottom:1px solid var(--line);background:#fff}.brand{display:flex;align-items:center;gap:10px;flex-shrink:0;white-space:nowrap;font-weight:750;font-size:23px;letter-spacing:-1px}.mark{display:inline-grid;place-items:center;width:32px;height:32px;background:var(--green);color:#fff;border-radius:9px;font-size:19px}.eyebrow{font-size:11px;letter-spacing:1.8px;text-transform:uppercase;font-weight:700;color:var(--muted);margin-bottom:12px}.pill{display:inline-block;background:#e8f1eb;color:#25604a;border-radius:30px;font-size:12px;padding:4px 10px;font-weight:600}.pill.sand{background:#f2ecd9;color:#765b1c}.row{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.spread{justify-content:space-between}.stack{display:grid;gap:20px}.card{background:var(--paper);border:1px solid var(--line);border-radius:12px;padding:24px}.shell{max-width:1440px;margin:auto;display:grid;grid-template-columns:260px minmax(0,1fr);min-height:calc(100vh - 77px)}aside{padding:28px 20px;border-right:1px solid var(--line)}main{padding:36px;min-width:0}.hotel-nav{display:grid;gap:6px;margin:20px 0}.hotel-nav button{text-align:left;color:#324c3e;background:transparent;border:1px solid transparent;font-weight:500}.hotel-nav button.active{background:#e5ede5;border-color:#d2ddcf}.hotel-nav small{display:block;font-size:11px}.tabs{display:flex;gap:6px;border-bottom:1px solid var(--line);margin:24px 0;overflow:auto}.tabs button{white-space:nowrap;background:transparent;color:var(--muted);border-radius:0;border-bottom:3px solid transparent}.tabs button.active{color:var(--green);border-bottom-color:var(--green)}.grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.metrics{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin:22px 0}.metric{padding:18px;border:1px solid var(--line);border-radius:10px;background:white}.metric strong{display:block;font-size:28px;letter-spacing:-1px}.metric span{font-size:12px;color:var(--muted)}.notice{padding:13px 16px;border-radius:8px;background:#e9eee6;font-size:13px;border:1px solid #d3dfcd}.notice.warn{background:#fff5df;border-color:#eddab1}.error{color:#963e36;background:#fff0ec;padding:12px;border-radius:7px}.status{min-height:25px;color:#416654;margin:12px 0;font-size:13px}.login{max-width:440px;margin:12vh auto}.wide{width:100%}.separator{border:0;border-top:1px solid var(--line);margin:24px 0}.fact{border-left:3px solid #b2c7b7;padding-left:18px;margin:18px 0}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;font-size:13px}th,td{text-align:left;border-bottom:1px solid var(--line);padding:12px 9px;vertical-align:top}th{color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.5px}.pre{white-space:pre-wrap;overflow-wrap:anywhere;font:13px/1.65 ui-monospace,monospace;background:#f5f7f3;border:1px solid var(--line);border-radius:7px;padding:16px;max-height:420px;overflow:auto}.empty{text-align:center;padding:40px 20px;color:var(--muted)}[hidden]{display:none!important}.guest-wrap{max-width:1080px;display:grid;grid-template-columns:330px minmax(0,1fr);gap:32px;margin:48px auto;padding:0 24px}.hotel-intro{padding-top:14px}.hotel-intro h1{font-size:42px;font-family:Georgia,serif;font-weight:400;line-height:1.15;letter-spacing:-1.5px}.hotel-intro .lede{font-size:16px;margin:22px 0 30px}.hotel-intro .contact-box{border-top:1px solid var(--line);padding-top:24px;margin-top:25px}.chat-panel{background:white;border:1px solid var(--line);border-radius:15px;overflow:hidden;box-shadow:0 8px 35px #143c2010}.chat-head{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:start;gap:12px;padding:18px 22px;border-bottom:1px solid var(--line)}.conversation{height:370px;overflow:auto;padding:22px;display:flex;flex-direction:column;gap:14px;background:#fcfdfb}.bubble{max-width:92%;padding:13px 16px;border-radius:12px;font-size:14px;white-space:pre-wrap;overflow-wrap:anywhere;background:#eef2ec;align-self:flex-start}.bubble.user{background:#175e4d;color:white;align-self:flex-end}.bubble small{display:block;margin-bottom:5px;font-size:10px;letter-spacing:.6px;text-transform:uppercase;color:inherit;opacity:.7}.consent-card{margin:14px 18px;padding:20px;background:#f7f5ec;border:1px solid #dddcc9;border-radius:9px}.guest-note{font-size:12px;margin:14px 0;text-align:center;color:var(--muted)}details{margin:15px 0}summary{cursor:pointer;font-weight:600}code{font-size:12px;background:#eef1eb;padding:2px 4px;border-radius:4px}
@media(max-width:850px){.shell{grid-template-columns:190px minmax(0,1fr)}main{padding:24px}.grid{grid-template-columns:1fr}.metrics{grid-template-columns:repeat(2,1fr)}.guest-wrap{grid-template-columns:1fr;max-width:650px;margin-top:24px;gap:20px}.hotel-intro h1{font-size:32px}.hotel-intro .lede{margin:10px 0}.hotel-intro .contact-box{margin-top:15px;padding-top:15px}.conversation{height:320px}}
@media(max-width:560px){.shell{display:block}aside{padding:15px;border-right:0;border-bottom:1px solid var(--line)}.hotel-nav{display:flex;overflow:auto;margin:10px 0}.hotel-nav button{min-width:140px}main{padding:20px 15px}.topbar{padding:14px 18px}.topbar .muted{display:none}.card{padding:18px}.guest-wrap{padding:0 12px}.conversation{height:300px}.login{margin:40px 16px}.tabs button{padding:10px}.metrics{gap:8px}h1{font-size:27px}}

.knowledge-layout{display:grid;grid-template-columns:205px minmax(0,1fr);gap:24px;margin-top:24px}
.knowledge-nav{display:flex;flex-direction:column;gap:5px;align-self:start;border-right:1px solid var(--line);padding-right:14px;position:sticky;top:16px;max-height:calc(100vh - 32px);overflow-y:auto;overscroll-behavior:contain}
.knowledge-nav button{text-align:left;background:transparent;color:#324c3e;font-weight:500;padding:11px 12px;border:1px solid transparent}
.knowledge-nav button[aria-selected=true]{background:#e5ede5;border-color:#c8d5cd;color:var(--green)}
.knowledge-nav button:focus-visible{outline:2px solid var(--green)}
.knowledge-badge{display:block;font-size:11px;margin-top:3px;font-weight:400}
.knowledge-badge.overdue{color:#963e36}.knowledge-badge.partial{color:#765b1c}.knowledge-badge.complete{color:var(--green)}
.knowledge-panels,.knowledge-panels [role=tabpanel]{min-width:0}
.knowledge-panels h3{font-size:20px;margin-bottom:18px}
.knowledge-entry{border-bottom:1px solid var(--line);padding-bottom:20px;margin-bottom:20px}
.knowledge-entry h4{font-size:14px;margin:0 0 14px;color:var(--muted);overflow-wrap:anywhere}
.knowledge-entry textarea{min-height:76px}.knowledge-fields{gap:0 16px}
.knowledge-hint{grid-column:1 / -1;margin-bottom:14px}
.knowledge-review{background:#f7f8f4;border:1px solid var(--line);border-radius:8px;padding:12px 14px}
.knowledge-review summary{font-size:13px;color:var(--green)}
.knowledge-review .grid{margin-top:16px;gap:0 16px}
.knowledge-picker{display:none}
.revision-row{padding:8px 0;align-items:flex-start}
.revision-row p{margin:0}.revision-row small{display:block;margin-top:3px}
.revision-actions{gap:8px}
@media(max-width:1050px){.knowledge-layout{grid-template-columns:170px minmax(0,1fr);gap:16px}.knowledge-fields,.knowledge-review .grid{grid-template-columns:1fr}}
@media(max-width:700px){.knowledge-layout{display:block;margin-top:18px}.knowledge-nav{display:none}.knowledge-picker{display:block;margin-top:20px}.knowledge-panels h3{font-size:18px}}

body.has-action-dialog{overflow:hidden}
.reply-waiting{display:flex;align-items:center;gap:8px;align-self:flex-start;flex-shrink:0;max-width:100%;padding:2px 4px;color:var(--muted);font-size:12px;line-height:1.5}
.reply-waiting-dots{display:flex;gap:4px;flex-shrink:0}
.reply-waiting-dots span{width:4px;height:4px;border-radius:50%;background:currentColor;opacity:.65;animation:reply-waiting-pulse 1.4s ease-in-out infinite}
.reply-waiting-dots span:nth-child(2){animation-delay:.2s}
.reply-waiting-dots span:nth-child(3){animation-delay:.4s}
@keyframes reply-waiting-pulse{0%,80%,100%{opacity:.35}40%{opacity:1}}
@media(prefers-reduced-motion:reduce){.reply-waiting-dots span{animation:none}}
.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap;border:0}
.chat-controls{padding:16px 18px;border-top:1px solid var(--line)}
.composer{display:flex;align-items:flex-end;gap:8px;padding:6px;border:1px solid #c8d3ca;border-radius:12px;background:white}
.composer:focus-within{border-color:var(--green);box-shadow:0 0 0 3px #175e4d12}
.composer textarea{flex:1;min-width:0;height:44px;min-height:44px;max-height:144px;margin:0;padding:10px 8px;border:0;background:transparent;line-height:24px;resize:none;overflow-y:auto;outline:none}
.composer button{flex-shrink:0;height:44px;padding:0 16px}
.chat-actions{display:flex;justify-content:center;gap:4px 8px;flex-wrap:wrap;padding-top:8px}
.chat-actions button{font-size:12px;font-weight:500;padding:6px 8px;min-height:32px}
.chat-actions button:hover{background:#f1f5f1;filter:none}
.chat-controls .pending-actions{margin-top:12px;padding:12px;border:1px solid var(--line);border-radius:10px;background:#f5f7f3}
.chat-heading>strong{display:block;line-height:1.4}
.chat-head #restart{white-space:nowrap}
.assistant-disclaimer{margin:2px 0 0;padding:0;color:#737373;font-size:11px;line-height:1.5;text-align:left}
.action-dialog{width:min(560px,calc(100% - 24px));max-height:calc(100dvh - 24px);padding:0;border:1px solid var(--line);border-radius:14px;background:var(--paper);color:#233731;box-shadow:0 20px 80px #143c2040;overflow:auto;overscroll-behavior:contain}
.action-dialog::backdrop{background:rgb(20 40 33 / 48%)}
.dialog-header{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:16px;align-items:start;padding:16px 20px 12px;background:#f7f5ec;border-bottom:1px solid var(--line);position:sticky;top:0;z-index:1}
.dialog-header h2{font-size:22px;margin:0;letter-spacing:-.4px;line-height:1.3}
.dialog-header button{padding:4px 8px}
.action-dialog .consent-card{margin:0;padding:14px 20px 18px;border:0;border-radius:0;background:var(--paper)}
.action-dialog label{margin-bottom:10px}
.action-dialog input,.action-dialog textarea,.action-dialog select{margin-top:3px}
.action-dialog .check{display:flex;align-items:flex-start;gap:8px;line-height:1.5}
.action-dialog .check input{flex:0 0 auto;margin:3px 0 0}
.action-dialog .consent-choice span{min-width:0;white-space:pre-line;overflow-wrap:anywhere}
.offer-signup{border-top:1px solid var(--line);padding-top:10px;margin-top:12px}
.offer-choice>span{min-width:0}
.offer-terms{display:block;margin-top:8px;white-space:pre-line;overflow-wrap:anywhere}
.action-dialog .enquiry-hours{font-size:13px;margin-bottom:10px;white-space:pre-wrap;overflow-wrap:anywhere}
.action-dialog .status:empty{display:none}
.action-dialog .row{margin-top:12px}
.pending-actions{padding:0 18px 16px;display:flex;align-items:center;gap:6px;flex-wrap:wrap}
.pending-actions small{width:100%;font-size:12px}.pending-actions button{font-size:14px;padding:10px 16px;min-height:44px}
@media(max-width:560px){.dialog-header{padding:14px 16px 10px;gap:10px}.dialog-header h2{font-size:19px}.action-dialog .consent-card{padding:12px 16px 16px}.chat-actions button{text-align:left}}

/* Publisher conversation evidence and human evaluation. */
.review-layout{display:grid;grid-template-columns:minmax(190px,280px) minmax(0,1fr);gap:20px;align-items:start;margin-top:20px}
.review-list,.review-detail{min-width:0}.review-detail{display:grid;gap:14px}.review-detail>.card{padding:20px}.review-detail>.card>h3{margin-top:0}
.token-usage{min-width:0}.token-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(130px,1fr));gap:14px;margin:16px 0}.token-grid>div{min-width:0;padding:10px;background:#f3f5f0;border-radius:6px}.token-grid dt{font-size:12px;color:var(--muted)}.token-grid dd{margin:5px 0 0;font-size:17px;font-weight:600;overflow-wrap:anywhere;font-variant-numeric:tabular-nums}.token-usage .muted{font-size:12px}.conversation-usage{line-height:1.5}
.conversation-choice{display:grid;gap:7px;width:100%;padding:15px;margin-bottom:8px;text-align:left;color:#233731;background:var(--paper);border:1px solid var(--line);font-weight:400;overflow-wrap:anywhere}
.conversation-choice strong{font-weight:600;display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden;white-space:pre-wrap}.conversation-choice small{color:var(--muted)}
.conversation-choice[aria-pressed=true]{border-color:var(--green);box-shadow:inset 3px 0 var(--green);background:#f1f6f2}
.review-transcript{display:flex;flex-direction:column;gap:14px;background:#fcfdfb;border:1px solid var(--line);border-radius:12px;padding:20px;max-height:65vh;overflow:auto}
.review-transcript .bubble{flex-shrink:0}.review-copy{white-space:pre-wrap;overflow-wrap:anywhere}.review-detail small,.scenario-evidence{overflow-wrap:anywhere}.review-detail select{width:100%;min-width:0}.review-detail textarea{min-height:100px}.scenario-evidence{font-size:13px}
@media(max-width:850px){.review-layout{grid-template-columns:minmax(0,1fr)}.review-list>div{max-height:280px;overflow:auto}.review-transcript{padding:14px}.review-detail>.card{padding:16px}}

/* Optional, hotel-specific enquiry requests. */
.guidance-card .grid{gap:0 20px}.guidance-card small{display:block;font-weight:400;margin-top:6px}.guidance-card h3{margin-top:16px}.guidance-review .grid{margin-top:16px}.guidance-preview{padding-top:12px;border-top:1px solid var(--line)}
.stay-details{border-top:1px solid var(--line);border-bottom:1px solid var(--line);padding:10px 0;margin:12px 0}
.stay-details>summary{font-size:14px;color:var(--green)}
.stay-details>p{font-size:13px;margin:8px 0 10px}
.stay-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 16px}
.stay-grid>div{margin-bottom:10px}.stay-grid>div label{margin-bottom:4px}
.stay-grid input,.stay-grid select{min-width:0;max-width:100%}.stay-wide{grid-column:1/-1}
.action-dialog .status{white-space:pre-line}
.knowledge-choices{margin:0 0 14px;padding:12px;border:1px solid var(--line);border-radius:6px;min-width:0}
.knowledge-choices legend{font-size:13px;font-weight:600}.knowledge-choices label{margin-bottom:8px}
.knowledge-months{grid-column:1/-1}.knowledge-month-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:0 16px}.knowledge-month-grid label{display:flex;align-items:center;gap:8px}.knowledge-month-grid input{flex-shrink:0}
@media(max-width:400px){.stay-grid{grid-template-columns:minmax(0,1fr)}}
/* Imports use the same evidence/review surface as Knowledge. */
.import-job{border-top:1px solid var(--line,#ddd);padding:1rem 0;overflow-wrap:anywhere}
.import-evidence{border-top:1px solid var(--line,#ddd);padding:.5rem 0}
.import-history .row{flex-wrap:wrap}

/* Private previews and the sample installation page. */
.embedded-chat .topbar{padding:10px 14px}.embedded-chat .brand{font-size:18px}.embedded-chat .topbar>.pill{display:none}.embedded-chat .guest-wrap{display:block;margin:0;padding:14px;max-width:none}.embedded-chat .hotel-intro h1{font-size:23px;letter-spacing:-.5px;margin-bottom:8px}.embedded-chat .hotel-intro>.eyebrow,.embedded-chat .hotel-intro>.lede,.embedded-chat .hotel-intro>p:not([id]){display:none}.embedded-chat .contact-box{padding:8px 0;margin-bottom:8px;border:0;background:transparent}.embedded-chat .contact-box p{margin:0;font-size:13px}.embedded-chat .contact-box small{font-size:11px}.embedded-chat .conversation{height:220px;min-height:160px}.embedded-chat .chat-head{padding:12px}.embedded-chat .chat-controls{padding-top:8px}.embedded-chat .preview-banner{padding:8px 12px;font-size:11px}.embedded-chat .preview-login{margin:20px 12px;padding:20px}.embedded-chat .guest-note{font-size:11px}
[hidden]{display:none!important}
.preview-login{max-width:460px;margin:48px auto;padding:30px}.preview-login h1{font-size:28px}.preview-login small{display:block;margin-top:18px}.preview-banner{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 24px;background:#e8f1eb;font-size:12px}.preview-banner button{white-space:nowrap}
.launcher-demo-main{max-width:1050px;margin:60px auto;padding:24px 34px 110px}.launcher-demo-main h1{font-size:clamp(38px,7vw,72px);letter-spacing:-2px;max-width:760px}.launcher-demo-main>.lede{max-width:620px}.launcher-demo-main>p{max-width:680px}.launcher-demo-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px;margin:45px 0}.code-snippet{font:12px/1.6 ui-monospace,monospace;min-height:110px;overflow-wrap:anywhere}.access-status{padding:12px 16px;background:#e8f1eb;border-radius:8px;margin-bottom:18px}
@media(max-width:600px){.preview-login{margin:24px 16px;padding:24px}.preview-banner{padding:10px 16px;align-items:flex-start}.launcher-demo-main{margin-top:22px;padding:20px 20px 100px}.launcher-demo-grid{grid-template-columns:1fr;gap:12px}.guest-wrap{padding-top:22px}}